Shipping policy

Shipping Policy

Welcome to Willow! Below is our shipping policy to ensure you have a smooth shopping experience.

Shipping Destinations: We currently ship to the following locations:

  • Domestic: All states within India.

  • International: Select countries. Please check during checkout for availability.

Processing Time:

  • Orders are processed within [1-3 business days].

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Options & Delivery Times:

  • Standard Shipping: [Delivery in 5-7 business days].

  • Expedited Shipping: [Delivery in 2-3 business days].

  • Overnight Shipping: [Delivery in 1 business day].

Delivery times are estimates and do not account for delays caused by shipping carriers or unforeseen circumstances.

Shipping Rates:

  • Standard shipping: [Free for orders over $X or flat rate of $Y].

  • Expedited and Overnight shipping: Rates vary based on weight, destination, and carrier.

Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the status of your shipment.

Customs, Duties, and Taxes: For international orders:

  • Customs, duties, and taxes may apply and are the responsibility of the customer.

  • These fees are not included in the shipping cost and will be charged by the carrier at delivery.

Shipping Restrictions:

  • We do not ship to P.O. Boxes or military APO/FPO addresses.

  • Some items may have specific shipping restrictions due to regulations or carrier limitations.

Lost or Damaged Packages:

  • If your package is lost or damaged during shipping, please contact us at [Your Email] within [7 days] of the expected delivery date.

  • We will work with the carrier to resolve the issue and may provide a replacement or refund as needed.

Returns and Exchanges: For information on returns and exchanges, please refer to our [Return Policy](link to your return policy).

Contact Us: If you have any questions about our shipping policy, please contact us at:

  • Email: [Your Email]

  • Phone: [Your Phone Number]